What should I check if my UPERFECT monitor connection is not working properly?Updated 21 days ago
If you encounter issues with your UPERFECT monitor's connection, try the following troubleshooting steps:
- Change the cables: Sequentially replace the USB-C cable, HDMI or mini HDMI cable, and power cable to troubleshoot potential cable issues. This ensures that we can identify and resolve any cable-related problems to restore normal operation of the device. If the issue persists, please proceed to the next step.
- Change the ports: Sequentially test the USB-C and HDMI or mini HDMI ports to diagnose any potential issues with the interfaces. This approach will help identify and address any connectivity problems. If the issue persists, please proceed to the next step.
- Test on another device: Connect using different laptops or other devices, ensuring that these laptops and devices can work normally with other monitors. This will help identify whether the issue lies with the monitor.
These steps will help us identify and solve most connection-related problems quickly.