How long is the UPERFECT Warranty?Updated 3 months ago
All quality-related defects on items sold directly by UPERFECT or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.
Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. UPERFECT will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device.
Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.
Warranty Claim Process
- Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.
- Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect.
- Return Item for Inspection: Return the defective item if required for quality inspection.
Situations Not Covered by Warranty
- Products without proof of purchase.
- Lost or stolen products.
- Items with expired warranty periods.
- Non-quality-related issues (after 30 days of purchase).
- Free products and repairs through third parties.
- Damage from misuse, falls, extreme conditions, or unauthorized repairs.
Shipping Costs
Buyer covers shipping costs in the following situations:
- Returning products for non-quality-related reasons.
- Warranty claims outside the country of purchase.
- Accidental returns.
- Items found to be in working condition after inspection.
When using a prepaid shipping label provided by UPERFECT, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.