How do I Return an Item?Updated 12 days ago

How to Return an Item

1. Contact Customer Support: Reach out to UPERFECT support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.
2. Receive Return Instructions: UPERFECT support will provide the return address within 24 working hours.
3. Return Notification: Send a return notification to UPERFECT with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Shipping Costs

Buyer covers shipping costs in the following situations:

• Returning products for non-quality-related reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be in working condition after inspection.

When using a prepaid shipping label provided by UPERFECT, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.